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Installation

How do we control and monitor Rapid Recovery?
Is the software installed on any other machines?
If rapid recovery is agentless, how does it access our data?
Do we need to create a user for Rapid Recovery on all our servers?
What access permissions does this user require?
What is the optional DS-Client Server and how is it connected to our network?
Who installs the Rapid Recovery service?
How is the first backup done, given that there will be a lot of data?

Set Up of Initial Backup Sets and Schedules

Who does this?
Who is authorized to use the administration software console?
Can users administer backups for their own machines?
What frequency of backup can be set?
What level of granularity is possible in setting up the backup, i.e. file level/individual database?
Can one machine be prioritized over another?
Can multiple users be backed up simultaneously?
Can the software be set to stop backing up after a certain time has elapsed?

Data Processing and DS-Client Server/Application Host

Is the data held on the DS-Client Server or does it pass straight through it?
Is the database on the DS-Client Server backed up?
What happens if too much data is passed to the DS-Client Server.
What is common file elimination?
What happens if the server stops or crashes during backup or if the backup is interrupted for some other reason?
Does the DS-Client Server hold a connection open to a server all the time?
How many versions of my backed up files are held offsite?
What platforms are supported?
Can the software backup Permissions on files?
If the software is agentless, how is MS SQL and Exchange backed up?
Can rapid recovery run pre and post commands on servers?
How does Rapid Recovery handle open files?

Compression, Encryption and Security

How and to what standard is the data encrypted?
What do you mean by compression? What happens?
Is there added compression on already compressed files (e.g. zip files)?
What is delta blocking? How does it work?

Transmission offsite

Is the connection secure?
What happens if the Internet goes down?
Does all of our data get transferred every day?
At what point is the data deemed to be backed up and offsite?

Offsite Storage at ebackup Inc.

What format is the data held in, i.e. disk or tape?
Is it secure and separate from other customers’ data?

Restoring Data

At what point is the data available for restore?
Can an individual file or registry be restored?
Can Rapid Recovery perform bare-metal restores?
Can you restore a whole backup set to a point in time, e.g. last Monday?
How quickly will data restore over the dedicated connection?
What if the dedicated line is congested with backup data?
What happens if the file or group of files to be restored is too large, i.e. it will take too long to transfer back to the rapid recovery DS-Client Server?
Can data be restored to a different machine on your network?

Disaster Recovery

Can we prioritize which data is restored in the event of a disaster?
What happens if the rapid recovery DS-Client Server and/or the whole site is lost?
Can we perform a test rebuild of the rapid recovery Client Server and data restore?