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Disaster Recovery Do's & Don'ts
Even following months of careful planning, documentation, and configuration against the worst possible data loss scenarios, the unthinkable can still occur, and often does. In the aftermath of a colossal data loss your systems are down, your data unreachable, and your users panicked. Will your disaster plan pass the test in the midst of such a full-blown disaster recovery operation? If this scenario makes you even a bit nervous, relax. A brief review of critical disaster planning procedures will ensure you are able to avoid such a nightmare.
- Do determine a plan of action before disaster strikes.
Whether your primary backup systems are kept in a secure, off-site storage facility or sitting in a fire-safe in the basement of your office building, develop a plan for getting your media to where it needs to be. This includes drafting a call-down list of essential personnel, a prioritized task list of which services need to be restored in what order, and a breakdown of each team member's tasks and responsibilities.
- Don't assume that all personnel will be available – be sure your backup plans have backup plans.
- Do plan for all network services, even those not specific to your business.
If you rely on external DNS or SMTP servers, consider contracting with a second ISP to provide backups to these services. Don’t forget about your phone systems. Voicemail, even if it is an announce-only message, such as "we are experiencing a service outage," can prove crucial to keeping your employees and customers informed during the delicate recovery process.
- Don't forget to keep your users informed during the planning and recovery process.
Ensure staff members are clearly aware of any responsibilities they have during disaster recovery. It is crucial that updated information filters down from the main office to any remote or satellite branch offices that might exist. Your server administrator must not be the only one to know what’s happening.
- Do maintain an off-site copy of your disaster recovery plan and documentation, and keep it updated – avoid an embarrassing situation.
- Don't limit your disaster planning to a "best-case scenario."
How will that core business application work across several subnets if, rather than having your usual T3 line up and running, you are limited to a 128Kbps ISDN backup circuit? Does anyone know how to configure Microsoft Exchange to use a dial-up connection to temporarily retrieve e-mail? There is a litany of questions that can come up in a disaster situation – be prepared to face all of them by having an air tight disaster recovery plan.
For more information on developing successful backup strategies, contact ebackup Inc.
The Best Backup Solution
ebackup's Rapid Recovery software provides a simple fully automated and fully scalable, cost effective, yet robust and secure data protection solution, supporting clients from small businesses to enterprise scale corporations. We can help you develop a solid Disaster Recovery Plan as well as provide you with the technology tools to make it happen as easily and securely as possible.
For further information or assistance, please contact an ebackup representative:
Address
ebackup Inc. Tel: (403) 259-3620
401 Forge Road SE Fax: (403) 259-3628
Calgary, Alberta, CANADA Toll Free: 1-888-259-5745
email: info@ebackupinc.com
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